FAQ

FAQ

Frequently Asked Questions

Below are a list of frequently asked questions.

Misuse of alcohol, vandalism, theft or willful damage will result in the loss of resort privileges. Removal of furniture of fixtures from each Cabin premise will be subject to prosecution.

Property owned by the Wilderness Discovery Centre is not to be moved from building to building. This includes kitchen wares, bedding and furniture. A charge of $50.00 will be added to your invoice should housekeeping find items not required for your Cabin or from other Cabins and/or the Main Lodge.

Smoking is Not permitted in any Cabins, office / Guest Services Buildings and/or the Conference Centre. Please smoke in the designated smoking locations.

Campers are responsible for any personal equipment or articles brought with them during their vacation stay with our resort. Wilderness Discovery will not be responsible for the loss or damage to these items. Remember to lock your cabin doors before departing.

All fires must be in accordance with the Ministry of Natural Resources regulations and fire level conditions.

All bonfires must be made only in the designated area as determined by the Site Maintenance Supervisor and must be extinguished before leaving.

The number of guests (adults/children) allowed per Cabin has been set a maximum of 10 individuals. This is to allow a control on the number of guests on site as per the agreement with the Ministry. Visitors who stay the night will be charged the regular overnight rate of $10.00 by our Office / Guest Services staff prior to departure.

Guests  who fail to maintain their Cabin / Site satisfactorily and do not leave it in the condition it was found will be charged a $100.00 cleaning fee and a $35.00 administration fee.

Main Lodge Rental Fees:

Night: $600.00

Half-Day $300.00

If you or someone you know is looking to utilize our Main Lodge for an event, contact us directly at events@wdcentre.net.

Below are the list of amenities for our Main Lodge:

  • Commercial Kitchen with Standup Fridge
  • Accessible washrooms
  • Dishes and cutlery included
  • Heating and Air Conditioning
  • Large wrap-around deck with tables/chairs
  • Convection Oven
  • Microwave
  • TV's, DVD player
  • Free Wifi

Building Specifications:

  • Hall Size: N/A
  • Max Capacity without Stage: 150
  • Max Capacity with Stage: 100
  • Mobility Accessible: Yes

Wilderness Discovery is committed to making our campgrounds fully mobility accessible. This is proven true by our freeway ramp system leading to the lake, accessible doorways and ramps leading to and from the Cabins, lifts for our beds and our Pontoon Boat that allow guests in wheelchairs to access the many amenities we are proud to provide. If you have any questions regarding our accessibility standards please visit our website at www.wildernessdiscovery.net/accessibility or call us directly at 807-346-9722.

First Aid kits are labeled and available in the kitchen of all Cabins. Currently, Wilderness Discovery is in the process of acquiring Defibrillators as we recognize this is an important part of our Health and Safety protocol. Please check back here to find out when these Defibrillators will be available at the camp.

Each Cabin includes 1 Propane BBQ that can be used in the designated outdoor cooking areas. These BBQ’s must stay with their respective Cabins. Propane is provided.

CSI Northwest (previously known as HAGI) offers subsidized rates for our Cabin rentals and transportation through various subsidy programs funded by CSI Northwest TV Bingo.

Eligible candidates must be utilizing ODSP or be on senior citizen with full supplements in order to qualify for these subsidy programs.

Please call Terri at 343-0414 for more information regarding these subsidy options.

At Wilderness Discovery, we offer many assistive technologies that will ensure your stay is most comfortable. Each Cabin includes one hospital bed, as well as the use of the portable Hoyer Lift.

Cabins also include Shower Chairs that allow guests that are more confined to a wheelchair to utilize the shower and bathroom facilities.

When a staff individual finds any guest article he/she will immediately report to the Housekeeper.

The on site supervisor must fill out a lost and found slip which will contain useful information about the item ie. found location, finder name, item description, etc.

The item must be then transferred in a theft free lost and found cupboard of which the keys are maintained by the executive housekeeper. The item must be associated with the lost and found slip.

The on site supervisor will make lost and found slip in triplicate. One slip is kept within item in the cupboard, the second copy is to be sent to the main office department, and the third copy will be kept inside Lost and found register.

If available, we will send any information to the guest about their lost item(s).

For a long distance guest; if the related item’s weight is less than 5 kg then the housekeeping department can forward this to the guest address free of cost. If the item is more than 5 kg then the guest must pay for any extra delivery expenses.

The on site supervisor will hand over the item to the guest after taking signatures, the answer from the guest must satisfy the on site supervisor and the housekeeping staff about their item.

If the guest is unknown, the item must be maintained in cupboard for 6 months.

After 6 months Wilderness Discovery will be liable to dispose of the item by giving it to the finder , disposing, or by auction.

Wilderness Discovery allows guests to bring their own food. No food is sold on site at Wilderness Discovery. Guests are equipped with most basic kitchen appliances with the exception of convection ovens. Please refer to our Rooms & Cabins page for more information regarding our kitchen amenities.

Wilderness Discovery reserves the right to refuse the request for specific Cabins. We do this in order to create a fair environment for all of our guests whether new or old to the Wilderness Discovery experience. For more information regarding our bedrooms layouts, please visit our Rooms & Cabin Page.

Wilderness Discovery allows the use of tents inside the designated ground space behind each Cabin. Individuals in tents will be charged according to the regular Cabin rate.

Wilderness Discovery maintains the right to refuse service to any individual at any time that does not adhere to the policies and procedures as stated in our Guest Handbook located in each Cabin. 

Before a right to refusal will occur, we will do our best to educate and/or provide verbal warnings regarding any incident that occurs. If further incidents occur, Wilderness Discovery maintains the right to ask that the guests in question vacate the property at the soonest and safest time without refund.

At Wilderness Discovery, Children 5 and under are free of charge. This is to be indicated prior to arrival within our booking system. If you think there has been a mistake with your booking while filling out your reservation form, please contact us directly at bookings@wdcentre.net.

If you require the assistance of a Service Animal, please notify our staff and we will accommodate your request accordingly.

Wilderness Discovery reserves the right to change our rates without notice. However, the applicable costs for your reservation will remain in effect compared to the time of confirmation.

During the morning of your departure, our Staff will remind you of your departure time minimum one hour prior to the posted check out time. During this time, take a moment to double check and make sure that you have not left any items behind. You will also be provided with a short customer survey prior to your departure.

If you lose an item during your stay at Wilderness Discovery, please refer to our Lost and Found Policy.

If you require a late checkout, you may be subject to a fee of up to half (50%) the cost of a full day regular room rate.

We appreciate your understanding regarding this matter.

Check In:  3:00pm | Check Out: 11:00am

In order to accommodate our guests accordingly, we ask that guests adhere to the posted check in and check out times in order to create a smooth transition for future guests and our housekeeping staff. 

We appreciate your understanding regarding this matter.

Upon arrival at Wilderness Discovery, we ask that our guests first head to the Main Office in order to inform the on-site supervisor of your arrival.

After registering with the Main Office, our Staff will guide you to your Cabin where you will be staying. During this time we will show you around your Cabin, answer any questions you may have, and inform you of how to use the various amenities that we provide as well as the accessibility features of each Cabin.

Wilderness Discovery reserves the right to change our policies without any notice to our clients. If you would like to stay up to date on our policies and procedures please refer to this page.

Have a question?

If you have any feedback or questions regarding our policies and procedures please email us at info@wdcentre.net or call us directly at 807-346-9722

Quiet Hours for all Guests are from 10 pm to 8 am Sunday through Thursday and from 11 pm to 8 am on Friday and Saturday.

Guests that fail to abide by the Quiet Hours policy may be subject to a warning. If further incidents occur, Wilderness Discovery maintains the right that the guests in question vacate the property at the soonest and safest time without refund.

Clients that do not show up according to their posted arrival date and do not make any attempt to contact Wilderness Discovery  in order to update the camp of their situation may be subject to a $50 service fee.

Alcohol is permitted in the designated areas posted around the Campground. These areas include Cabins, around the designated Bonfire near the Lake Point, or in the Main Lodge during a liquor licensed event.

If alcohol is found in any other areas of the campground, Wilderness Discovery will use full discretion in order to decide whether or not to remove these resort privileges. If further incidents occur, Wilderness Discovery has the right to remove all resort privileges, and ask that the customers leave the resort at a safe and appropriate time. No refund will be provided.

Clients are responsible for any  damages incurred by or during the use of Alcohol during their stay.

Wilderness Discovery aims to provide a clean environment safe from bed bugs and other pests. If it is discovered that you have brought a form of bed bug or other pest into any Cabin, you may be subject to any damages or services rendered in order to clear the Cabin of the infestation.

If you find a Bed Bug?

If you or someone you know may have found a potential infestation, notify housekeeping staff immediately. Our on site supervisor and housekeeping staff  will then assess the situation and determine if any quarantine or decontamination needs to be made in order to bring the Cabin back into a safe state.

Althought we do not have any store on site for basic needs, two stores are located near Wilderness Discovery.

Timberlands Motel and Convenience

Highway 11/17
Shabaqua, ON P0T 1X0

Shebandowan Shores Resort

Highway 11/17
Shebandowan, ON P0T 2T0

Wilderness Discovery can provide bed lifts, as well as hospital beds as per request at no charge. We will also have staff on site that can be of assistance to you if need be.

With each booking, Wilderness Discovery will pay for a total of 1 support person. Any subsequent support persons needed will be subject to a $25.00 fee.

Caterers are only allowed as per request by a group. With this, the Main Lodge will be rented with the use of a caterer for a $600 rental fee per night.

Currently our facilitated activities run from 7:30am to 8:00pm daily.

Who manages these activities?

Supervised by on-site Manager or their designate.

We have a minimum down payment of $200 that applies to all reservations.

If a booking is cancelled:

30+ days prior to your stay, a full refund will be given.

14-29 days prior to your stay, a 50% refund will be given.

0-13 days prior to your stay, no refund will be given with ability to transfer registration to another available date.

If we are able to fill a last minute booking change, a $10 administration fee will be charged and your booking will be moved accordingly.

No pets allowed. However, if you require the use of a service animal please let us know and we will accomodate your request.

 

Experience the wilderness

Discover Ontario's number one fully accessible, barrier-free facility
1100 Memorial Ave Suite 134 | Thunder Bay, Ontario | 807-346-9722