When a staff individual finds any guest article he/she will immediately report to the Housekeeper.
The on site supervisor must fill out a lost and found slip which will contain useful information about the item ie. found location, finder name, item description, etc.
The item must be then transferred in a theft free lost and found cupboard of which the keys are maintained by the executive housekeeper. The item must be associated with the lost and found slip.
The on site supervisor will make lost and found slip in triplicate. One slip is kept within item in the cupboard, the second copy is to be sent to the main office department, and the third copy will be kept inside Lost and found register.
If available, we will send any information to the guest about their lost item(s).
For a long distance guest; if the related item’s weight is less than 5 kg then the housekeeping department can forward this to the guest address free of cost. If the item is more than 5 kg then the guest must pay for any extra delivery expenses.
The on site supervisor will hand over the item to the guest after taking signatures, the answer from the guest must satisfy the on site supervisor and the housekeeping staff about their item.
If the guest is unknown, the item must be maintained in cupboard for 6 months.
After 6 months Wilderness Discovery will be liable to dispose of the item by giving it to the finder , disposing, or by auction.